What happened: On Thursday, CenturyLink customers nationwide reported experiencing outages of their internet coverage, which I wrote about for the Deseret News. The commission's regulatory services division director, Mark Vasconi, said the system appeared stable December 28 but the agency was monitoring it.
US officials and at least one state said Friday that they have started investigations into a nationwide CenturyLink internet outage that has disrupted 911 service.
The commission's Public Safety and Homeland Security Bureau will investigate the cause and effect of the outage, he said.
Some areas, like those in Pacific County, reported receiving 911 calls at around 4 a.m. Others areas, like King County and Thurston County, reported 911 service being restored at about 9 a.m. PST, KOMO News reports.
KIRO's Gary Horcher at the King County Emergency Communications Center says millions of people in the Pacific Northwest and beyond have been dealing with this outage since early Thursday morning.
"We continue to make good progress with our recovery efforts and we are working tirelessly until restoration is complete", CenturyLink said.
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Some ATMs in Montana and Idaho also failed to work due to the outage, and at the North Colorado Medical Center in Greeley, Colo., doctors and nurses for a time had difficulty accessing patient records.
But if you get a recording or busy signal, police say to call the 10-digit emergency number for your local police station, which you can find here.
The statement provided no other details, including the cause of the problem and how many customers were affected.
"Its breadth and duration are particularly troubling", he said.
In case of an emergency, people should still try calling 911 first, MEMA said in a statement Friday. The late-night phone call was sent at 11:30 p.m.to the entire Portland metro area, according to oregonlive.com.